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Scope
uniPoint’s Knowledge Base module allows
you to share information from your uniPoint
quality system on your website or intranet. It
improves staff productivity and efficiency,
eliminating time wasted searching for
information across disparate systems. Allows
users to quickly create questions and answers
or processes for instant access to everyone in
your organization.
Advantages
This module provides fast problem resolution
with 24/7 web-based self-service access. It
reduces operation costs and employee
training time by helping them acquire job
knowledge faster. It promotes an environment
that continually improves by preventing
knowledge from leaving the company
with employees. Finally, Knowledge Base
links documents from our Document Control
module, and allows you to setup unlimited
user-definable Knowledge Base entries - each
with unlimited action steps.
Key Features
- Web-Based self-help system
- Associate data from ERP system
- Search by Key Words
- Create hyperlinks to Documents
- Configurable Knowledge Base library
- Unlimited process mapping
- Built-in Spell Checker/Font Management
- User-definable Types, Categories & Classes
- Lookup/Link Part Number
- Unlimited Attachments
General Capabilities
- E-mail Notification
- History Tracking
Reporting
- Knowledge Base Report
- Knowledge Base Usage Report
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