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UNIPOINT MODULESWEB KNOWLEDGE BASE |
Scope
uniPoint’s Knowledge Base module allows you to share information from your uniPoint
quality system on your website or intranet. It improves staff productivity and efficiency,
eliminating time wasted searching for information across disparate systems. Allows
users to quickly create questions and answers or processes for instant access to everyone in
your organization.
Advantages
This module provides fast problem resolution with 24/7 web-based self-service access. It
reduces operation costs and employee training time by helping them acquire job
knowledge faster. It promotes an environment that continually improves by preventing
knowledge from leaving the company with employees. Finally, Knowledge Base
links documents from our
Document Control module, and
allows you to setup unlimited user-definable Knowledge Base entries — each
with unlimited action steps.
Key Features
- Web-Based self-help system
- Associate data from ERP system
- Search by Key Words
- Create hyperlinks to Documents
- Configurable Knowledge Base library
- Unlimited process mapping
- Built-in Spell Checker/Font Management
- User-definable Types, Categories & Classes
- Lookup/Link Part Number
- Unlimited Attachments
General Capabilities
- E-mail Notification
- History Tracking
Reporting
- Knowledge Base Report
- Knowledge Base Usage Report
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