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Jan 8 | Posted By

Customer Service


Scope

Managing customer service issues is an important part of your Quality Management Software system. uniPoint’s Customer Service Software module provides a closed-loop mechanism to implement effective, timely resolutions to customer issues. This helps you ensure industry and regulatory compliance, improve product quality and reduce costs associated with customer complaints.

Advantages

With configurable workflow models, our Customer Service Software module streamlines the entire complaint resolution process. You can originate and investigate the complaint, then communicate the resolution back to the customer in one easy to use environment.