Principles Of Quality Management As Per ISO 9001:2015

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ISO 9001:2015 provides organizations with a clearly defined standardization for managing quality in their products, services, and processes.

The goal of the International Organization for Standardization (ISO) is to provide strategies for organizations to prevent issues in quality that impact their customers and industries.

ISO 9001:2015 is the result of a recent review of the existing standards and the indication that a revision was due. Although the fundamental requirements of ISO 9001 haven’t changed, a set of principles of quality management has been introduced.

The following are the principles of quality management as per ISO 9001:2015:

1. Customer Focus

   Today’s customers have expectations in the quality of the services and products that are on the market. Successful businesses understand these requirements and deliver the quality that meets those expectations.

   Businesses must also work to exceed the expectations of customers, which helps them build credibility within their industry.

2. Leadership

   Leadership within an organization has a major impact on quality management. Your team members must be able to take ownership of the common goal established within your business.

   This creates a focused sense of direction and engages your employees in meeting the quality standards that ensure customer satisfaction. It leads to a consistent alignment between your mission, goals, strategies, and policies.

3. Engagement

   Engaging the key individuals within your organization is essential to long-term quality management and industry success. Your employees need to continually gain more skills and develop their roles within your business.

   Building a competent team that’s empowered to meet the requirements for quality management increases the level of value that’s delivered to your customers.

4. Process Management

   Management of your processes directly contributes to your performance. This improves the efficiency of the results you achieve and establishes consistency in your quality management.

   Many processes contribute to quality management. When these are integrated into a fully functional quality management system, you’ll have greater results in optimizing your business over time.

5. Ongoing Optimization

   Improving your processes is vital to maintaining quality and performance. It allows your organization to respond more effectively to any changes that occur in your internal and external environment.

   You can identify opportunities for continued growth while ensuring a long-term focus on process optimization.

6. Making Decisions Based on Facts

   An evidence-based process for making decisions increases your likelihood of success. This consists of gathering the data and resources you need to make the best decisions for your business.

   Information can be collected through data analysis and the use of different sources to compile a more comprehensive case for a given decision.

7. Relationship Management

   The quality of products and services is supported by the relationships that organizations develop with customers, partners, suppliers, and other parties. This provides the feedback needed to improve your processes and enhance your quality management system.

These principles of quality management are the foundation for your success in providing value to customers and shareholders. Implementing these principles over time improves your performance and ensures lasting growth for your business.