Requests Module

Scope

uniPoint’s Request module is a versatile and user-configurable change management solution to create, submit and monitor requests throughout all uniPoint modules. Request To-Do’s are created and assigned to user or groups and can be actioned to create new or edit existing quality records with the click of the mouse.

Advantages

This module ensures you can react quickly to internal/external requests for change and that no request is lost or ignored. Track the status of requests in real-time, and improve communication from inside and outside your organization. Create an unlimited number of request types, each which their own process flow and approval. Each defined process can have an unlimited number of steps with user and due-date assignment.

Key Features

• Request/Change Management inside all uniPoint modules
• Create simple or advanced requests, with automated attachments to quality records
• Request To-Do’s are created and assigned to users or group
• React quickly to internal/external requests, with nothing falling through the cracks
• Action requests to create new quality records, or edit existing record
• Define unlimited request types
• Create simple or complex requests
• Define unlimited processes/approvals
• Requests are automatically attached to quality record
• Track request to action completion

General Capabilities

• E-mail Notification
• History Tracking
• Unlimited Attachments

Reporting

• Request Report
• Request Analysis Reports/Graphs
• Request Metrics
• Request Trend Analysis

Request Examples

• Change to a Document
• Maintenance on Equipment
• CA Request
• New NC
• Report Health & Safety Violation
• Suggestion Box
• Manage non-quality tasks/projects

Content by Dean Antonakes