Customer Quality Management
|uniPoint offers complete customer quality management tracking, reporting and trending.|
|Customer Management:||Identify approved suppliers per customer inside our customer management module, with review and attachment capability|
|Portal:||Allow selected Customers to paperlessly manage task assignments on specific uniPoint NC’s, CPA’s, Documents, Customer Service records and Requests, via a webpage which they can access with login security from any internet enabled module, phone, tablet or desktop.|
|Non-Conformance:||Create/track all Customer NCs, Return Material Authorization reporting, vendor investigation/disposition steps|
|Corrective/Preventative Actions:||Create/manage all Customer CPA’s|
|Document Control:||All customer related documents can be associated with customer record, for searching and reporting|
|Tooling & Equipment:||All maintenance or calibration for customer-owned tooling/equipment is tracked|
|Trend Analysis:||Trend Cost of Customer NCs/CPA/Audits, etc over time|
|Auditing:||Perform, track all customer audits, record findings, and link CPA’s|
|Surveys:||Perform web-based customer surveys|
|Inspection:||Perform and maintain all first article, in-process or final inspection records, per customer requirements|
|Web Documents:||Offer customers controlled access to customer-related documents|
|Customer Delivery Performance Reporting:||ERP-Integration dependant|
uniPoint is a compliance tool for the strictest quality requirements of your industry.
Our interface promotes engaged users, and lower on-going training costs.
Eliminate redundant data entry and leverage the data from your existing systems.
Track the frequency and cost of quality events, with our ISO-ready suite of modules.