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Knowledge Base

Knowledge Base

Scope

uniPoint’s Knowledge Base module allows you to share information from your uniPoint quality management software system on your website or intranet. It improves staff productivity and efficiency, eliminating time wasted searching for information across disparate systems. Allows users to quickly create questions and answers or processes for instant access to everyone in your organization.

Advantages

This module provides fast problem resolution with 24/7 web-based self-service access. It reduces operation costs and employee training time by helping them acquire job knowledge faster. It promotes an environment that continually improves by preventing knowledge from leaving the company with employees. Finally, Knowledge Base links documents from our Document Control module, and allows you to setup unlimited user-definable Knowledge Base entries — each with unlimited action steps.

Key Features

  • Web-Based self-help system
  • Associate data from ERP system
  • Search by Key Words
  • Create hyperlinks to Documents
  • Configurable Knowledge Base library
  • Unlimited process mapping
  • Built-in Spell Checker/Font Management
  • User-definable Types, Categories & Classes
  • Lookup/Link Part Number
  • Unlimited Attachments

General Capabilities

  • E-mail Notification
  • History Tracking

Reporting

  • Knowledge Base Report
  • Knowledge Base Usage Report
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Concurrent Users:
Core Modules
Add-On Modules
Web Modules

Compliance

uniPoint is a compliance tool for the strictest quality requirements of your industry.

Simplicity

Our interface promotes engaged users, and lower on-going training costs.

Integration

Eliminate redundant data entry and leverage the data from your existing systems.

Benefits

Track the frequency and cost of quality events, with our ISO-ready suite of modules.