Knowledge Base Module
Scope
uniPoint’s Knowledge Base module allows you to share information from your uniPoint quality management software system on your website or intranet. It improves staff productivity and efficiency, eliminating time wasted searching for information across disparate systems. Allows users to quickly create questions and answers or processes for instant access to everyone in your organization.
Advantages
This module provides fast problem resolution with 24/7 web-based self-service access. It reduces operation costs and employee training time by helping them acquire job knowledge faster. It promotes an environment that continually improves by preventing knowledge from leaving the company with employees. Finally, Knowledge Base links documents from our Document Control module, and allows you to setup unlimited user-definable Knowledge Base entries — each with unlimited action steps.
Key Features
- Web-Based self-help system
- Associate data from ERP system
- Search by Key Words
- Create hyperlinks to Documents
- Configurable Knowledge Base library
- Unlimited process mapping
- Built-in Spell Checker/Font Management
- User-definable Types, Categories & Classes
- Lookup/Link Part Number
- Unlimited Attachments
General Capabilities
- E-mail Notification
- History Tracking
Reporting
- Knowledge Base Report
- Knowledge Base Usage Report
