Experience Specialist

About uniPoint

At uniPoint, we build long-term relationships — not just software solutions. As a leader in ERP-Integrated Quality Management Software (QMS), we’ve earned a 95% customer retention rate by staying proactive, responsive, and genuinely invested in our customers’ success.

We believe work should be meaningful and enjoyable. If you’re not having fun and making an impact, what’s the point?

About the Role

This role is perfect for someone who enjoys connecting with people and wants to build a career in customer success, account management, or tech.

As an Experience Specialist, you’ll be reaching out to our existing customers — not cold prospects. These are organizations that already trust uniPoint and expect to hear from us.

Your conversations are simple and positive:

• “How are things going?”
• “Is there anything we can help with?”
• “Here’s something new you might find useful.”

It’s about checking in, adding value, and strengthening relationships.

What You’ll Be Doing

• Connect with existing customers through outbound phone or video calls (20/day)
  (These are friendly check-ins — not cold calls. Our customers expect and appreciate them.)
• Build strong relationships by understanding how customers are using our software
• Act as a bridge between customers and our Sales, Support, and Implementation teams
• Help coordinate customer kick-off-calls, training sessions, and follow-ups
• Schedule on-site and virtual consulting visits
• Manage company participation in trade shows, webinars, events, and user conferences
• Respond to customer questions and help ensure a smooth overall experience
• Keep organized records of customer interactions

Why This Role is Different

• You’ll only be speaking with existing customers who know and trust us
• Our proactive outreach is a key reason we maintain a 95% customer retention rate
• Conversations are supportive and relationship-focused, not transactional
• You’ll gain exposure to multiple areas of the business (support, sales, marketing)

What We’re Looking For

• Strong communication skills (written and verbal)
• Friendly, approachable, and naturally good with people
• Organized and responsive
• Comfortable talking on the phone and using email/video tools
• Able to work independently and as part of a team
• A genuine interest in helping others succeed

Nice to Have (but not required)

• Experience in customer service, hospitality, or client-facing roles
• Familiarity with Microsoft Office tools
• College or university education

What You’ll Get

• Competitive salary and annual bonus program
• Health benefits package
• 2 weeks paid vacation
• All Canadian statutory holidays
• Opportunities to learn, grow, and advance within the company
• A supportive, team-oriented environment
• A role where your work directly impacts customer success

If you enjoy connecting with people, solving problems, and being part of a team that genuinely cares about its customers, we’d love to hear from you.

Apply at: careers@unipointsoftware.com