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Nov 23 | Posted By

3 Reasons You Should have A Customer Feedback Survey


Customer feedback surveys come in all shapes and sizes, and if used correctly, can be one of the best tools to determine your own performance. In fact, many of the most successful companies use customer feedback surveys, and they’re so deftly used that you’ve probably forgotten about filling them out and submitting them. Read on to find out why the best companies in the world are willing to ask for more from their customers, and how you would also benefit in the same way with customer feedback. It’s one of the cheapest ways of gathering information Companies focussed on performance will pay top dollar from consultants to get external feedback on how their product or service is doing. Customer feedback surveys are a much cheaper…

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Sep 14Posted By

How To Automate Customer Service...

Automating customer service management is a great way to improve the quality of your phone calls. While some people aren’t fond of these automated services, they provide a great deal of information to a company and every push of the button can be recorded for data analysis purposes. At any time, there will be options for the customer to reach a representative if the automated services provided are unfavorable. How Automation Works These days, customer automation can be as simple as pressing 1 for a customer…

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