The ISO-9001 certification helps businesses improve the service they provide customers. Companies all over the world have obtained the ISO-9001 certification to improve their processes and create greater business opportunities in the long run.
However, many businesses aren’t sure if ISO certification is right for them. Understanding the pros and cons of getting ISO-9001 certified helps you determine if your organization can benefit from it.
Determining the value it can provide your company ensures that you get the most out of your investment while having a system in place for ongoing quality management.
Pros of ISO-9001
The following are just some of the benefits of getting ISO-9001 certification:
- Greater Efficiency and Consistency. Improving the efficiency and consistency of your management processes makes it easy to provide high-quality service to your customers. It improves your ability to communicate internally and allows different departments within your company to work together to meet the needs and expectations of customers.
- Increased Control. ISO-9001 certification requires a high level of documentation that allows businesses to have a greater understanding of its processes. This gives them more control and reduces the uncertainty that many of today’s companies struggle with when attempting to improve their customer satisfaction rates.
- Establish a Results-Oriented Approach. The ISO-9001 certification is a results-oriented approach to providing the products and services that meet the expectations of your customers. It allows you to identify those areas within your processes that must be improved to increase customer satisfaction levels. ISO-9001 certification focuses on your organization’s objectives and priorities while reducing any risks in product liability that can exist in manufacturing and other industries.
Cons of Getting ISO-9001 Certification
- Too Expensive for Some Companies. The cost of getting ISO-9001 certified is often limited to those businesses that can afford it. Small companies may not have the resources to get certified, which results in larger companies having a competitive advantage. Also, many large organizations require certification, which further limits smaller businesses. Businesses will get the most of their financial investment in ISO-9001 certification when they implement the strategies to improve quality once they’re certified.
- Lack of Improvement in Customer Satisfaction. Many businesses acquire certification and see no benefit. But that’s only because they fail to apply the standards of ISO-9001. Certification doesn’t guarantee results – only the ongoing maintenance of quality standards will lead to long-term results.
- The Need for Greater Accountability. Critics of the ISO-9001 certification point to the fact that certifying bodies aren’t overseen by the International Organization for Standardization (ISO). ISO only has standards in place for certification, but accreditation of those organizations that provide the certification still needs to be improved.
Knowing the pros and cons of getting ISO-9001 certified and understanding the benefits it can provide are the keys to getting the most out of your investment in the ISO certification. You’ll improve the efficiency of your business and provide greater service to your current and future customers.
- Automating Document Control
- Cloud-Based QMS
- Customer Service Management
- Data Importing
- Document control
- Efficiency Tips
- Employee Training
- ERP system
- Health and Safety
- Internal Quality Audits
- ISO Certification
- Manual Inspection Process
- Mobile Inspection Software
- Mobile QMS Software
- Non-Conformance Reporting
- Preventive Maintenance
- Quality Assurance
- Quality Management
- Quality Management Software
- Quality Management Systems
- Securing Documents Online
- Trend Analysis