7 Common Mistakes To Avoid With Quality Management Systems

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Implementing a quality management system can be a daunting and stressful task. One may feel the pressure from upper management, employees, or the bottom line which adds even more stress to the process. Luckily, there are countless others who have paved the way in utilizing quality management systems and you can easily learn from their mistakes.

In this article, we’re outlining the 7 most common mistakes to avoid with quality management systems.

1. Not reviewing your process

Scheduling management reviews can be an important learning tool. These should be frequent and not just a yearly review. Having reviews can also be a great way for your entire team to be on the same page.

2. Handling customer feedback incorrectly

Surveying your customers can be a great data tool. However, there are wrong ways to gather their feedback. Keep surveys short and simple and try to get open-ended feedback.

3. Complying with an external auditor

While an external auditor can provide important feedback, their advice should be taken with caution. Some of their suggestions may be warranted but it is ok for you to not follow every single recommendation they provide.

4. Utilizing fear as a tactic

If you want to inspire those around you to comply, fear may not be the best tactic to use. Instead, try to focus on prevention solutions and work as a team. In addition, it is important to maintain a safe space where open communication is encouraged.

5. Not staying objective

Placing blame on individuals or focusing on small issues can certainly cloud one’s judgment. It is important to be able to take a step back and be able to see the big picture or the true root of the problems when it comes to handling issues.

6. Making major changes

It is a common mistake to try and make major changes all at once. Taking baby steps and implementing small changes to see how they are received is a much better tactic to use.

7. Lack of education

There is always the capacity for continued learning. Taking quality certification courses can provide important training. In addition, it is important to train all personnel as well. Everyone in your organization is a contributor to product conformity.

It is important to evaluate your quality management system to have success. To have the best results, you can learn from the mistakes of others. By avoiding the above most common mistakes, you are sure to improve the way your business performs.